Action Verbs by Category

Before: Presented to transfer students concerning university policies 
After: Presented to groups of 30+ transfer students weekly for 8 weeks concerning university policies and procedures

Before: Handled customer calls 
After: Handled 20-35+ customer calls per shift regarding coverage changes, renewal rates, and billing procedures

Before: Chaired the student Event Promotions Committee 
After: Chaired student Event Promotions Committee of 12 members and presented marketing plans to an average of 50 students at weekly university senate meeting

Before: Increased student participation 
After: Increased student participation by 25% over a 6-month period by advertising with campus partners

Before: Chaired the student Event Promotions Committee 
After: Chaired student Event Promotions Committee of 12 members and presented marketing plans to an average of 50 students at weekly university senate meetings

Before: Developed an employee training program 
After: Developed and implemented a training program that resulted in a 45% increase in employee satisfaction

Before: Coordinated office schedules 
After: Coordinated weekly office schedules for 8 employees

Before: Wrote weekly inventory reports 
After: Wrote an average of 10 weekly quantity reports to track inventory and invoice customers

Before: Developed new ordering procedure 
After: Streamlined ordering through the implementation of new inventory system, decreasing wait time from 6 to 2 days

Before: Implemented new computer filing system 
After: Developed and supervised the implementation of new computer filing system that reduced paper use by 35%

Before: Worked on a PTA parent volunteer program 
After: Collaborated with the PTA to design and implement a parent volunteer program increasing involvement by 50% of parents of students from underrepresented populations